Personalized Service
We
are small by choice. You will be talking to the actual people
who will be doing your work. We like to discuss what's available
for your project, both in materials and fabrication. And we
don't want to sell you something you don't want or need.
We will work with you up front to get the best solution,
to understand your needs
and wants, the particulars about your boat and how you use it,
your priorities, budget, limitations, and time frame. We are happy to discuss
and incorporate personal ideas you might like to see on your
boat. A
personal comment: Being a small business owner these days
is difficult, as you might imagine. It's important to
us to enjoy our day and interactions with our customers. Blending the best design, materials, &
construction takes time and can be difficult. So
let's have some fun with this! We don't like to take
short-cuts with our work, so if your time frame is extreme or
you don't care much about
the results, we honestly may not be the best fit for your project... But
if you do, read on!
Craftsmanship
We stand behind our products,
using the best technique for each job. Workmanship is guaranteed for
2 years from date of installation, the best around. Material guarantees are per each
manufacturer's specific warranty.
We will not take short cuts with your
work, and there will never be a hidden cost. If you have
any concerns about your canvas product or service we will work
with you to find a satisfactory solution.
Materials
We have access to the best materials and fittings
in the world, and we choose for each project based on your specific
requirements.
(see
material reference list)
Estimates
We are happy to provide a free, customized, no-obligation
estimate after our consultation with you. The estimate is valid for
30 days from the original quote date. General
Terms, Conditions, & Policies
The following terms, conditions, and policies are in effect and
are considered agreed to by you when a deposit is placed:
- A 50% deposit of the total excluding sales tax
is due before project start to order the necessary materials & commit shop scheduling. Payment by check is preferred, we also accept Visa/MasterCard. The balance owed (plus sales tax if appl.) is due at project
completion
- Projects are placed on the shop calendar once the deposit is received. We will determine a mutually agreeable project timeframe. The job is typically done over a period of several weeks at your
slip local to Alameda. Our goal is to deliver you top quality work, and completion dates are "best estimate", subject to change due to factors beyond our control such as unsuitable weather, boat availability, other work being done on boat, etc. We are always available for questions & updates during your
project.
- Projects not paid within 10
days of completion are subject to interest charges. Payments
more than 30 days late without prior agreement are subject
to collections, with all collection costs to be paid by the
customer.
- Customer materials, patterns,
original pieces, etc. not picked up within 90 days of
project completion, or notification of such, are subject to
disposal by Alameda Canvas.
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